Leeds Teaching Hospitals People

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Helen Gibson

Business Administration Apprentice

Every year, Organisational Learning, Leeds Teaching Hospitals NHS Trust recruits hundreds of apprentices to a number of dedicated apprenticeship Trust-run programmes. These apprenticeships offer valuable skills and experience both in clinical and non-clinical roles, while providing a strong position to launch a career within the NHS.

“It's been an eye-opening experience and I have certainly gained lots of skills which will be invaluable throughout my career,” says Helen. “One of my favourite parts of the learning experience has been great getting to know the diverse range of specialities and consultants we have here at Wharfedale.”

"I think that the apprenticeship here offers an excellent way to gain skills for the workplace. It's a year-long paid placement and at the end I get a Level 2 NVQ in Business Administration,” explained Helen. “The programme combines coursework with clerical responsibilities. This means I learn about the business side of the Trust whilst gaining practical experience on the job.”

“Day-to-day varies, but so far I've been preparing clinics, answering phones, and handling reception duties. It's the variety of the job that gets me going, as no day is ever the same!" she said "Wharfedale is such a friendly hospital and we all work together really well, helping to support one another and working collaboratively. I love my team, they really make the job what it is.”

“I feel that I've learned a lot over the past year,” said Helen. “Most importantly, I have realised I really enjoy helping people, and now I have the skills and confidence to do that," she shared. "From my experience, I would definitely recommend the apprenticeship to anyone considering it. It provides comprehensive support and mentoring so it's great for personal development.”

Helen is nearing the end of her apprenticeship but has got her career goals set high: “After this I'm hoping to get a supervisory role and then perhaps move on to head of service. I enjoy the patient contact but I'm keen to progress my career so I'm aiming high. In ten years, I'd like to look at director-level roles.”